Warranty & Support
Note: The warranty is provided in addition to the rights and remedies granted to you by seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by YUNZII or by the law applicable remain unaffected e.g., the right to claim lack of conformity within 12 months from the date of purchase.
The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below-mentioned warranty period, however, with the exceptions set out below.
Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months.
The warranty period starts when the product(s) is delivered to the first end-user. This warranty does not extend to any product whose serial number has been defaced or altered, just as the warranty will cease if you make modifications in the software not authorized by YUNZII.
The following are NOT covered by the warranty:
- Defects that have been caused by wrongful use, incorrect installation, incorrect repairs/modifications, or maladjustment of the product, or neglect, including but not limited to “burn in”, overdriving of speakers and similar wrongful use.
- Defects that have been caused by lightning, fire, water, or other events of force majeure.
- Defects in consumables, (i.e. components that are expected to require regular replacement including without limitation: carrying case, cables etc.) or use beyond the expected lifetime of the consumable in question.
- Batteries will be covered by three (3) months warranty.
With the herein stated exceptions to claim under the warranty, you may contact firstname.lastname@example.org if a defect covered by the warranty arises in your product within the warranty period. YUNZII will rectify the defect by, at our choice, either repairing the defective product or replacing it with a product of same or similar type and condition.
In order for the warranty to apply, and to claim under the warranty, you MUST include the original invoice (order number) of YUNZII store where you wish to make your warranty claim, image or video shows the product problem comply with our warranty policy.
If client found that product or color is not what you ordered, please help to provide a photo to include the product and tracking number written/print on paper, and then, send us an email at email@example.com to reach our customer service department within 7 days after order delivered.
After a customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to cover the return shipping & custom fees that might apply for you returning the item to us.
For additional questions and information, please send us an email at firstname.lastname@example.org