- Can you ship to my location?
We provide worldwide free shipping and we can delivery to most places over the world. If you are not sure about it, please send us message and we will reply you ASAP.
- When will you ship the item?
We will ship the item in three business days (only when we have your full contact and address information) and upload the tracking number ASAP.
- How long does shipping take?
We cannot full control the shipping time since different local delivery speed and customs clearance time. Also many flight cancellations caused by Covid-19, the delivery time is delayed as well. These might cause a delay in your shipment delivery in both express and standard options.For Standard Shipping, it could take around 10-30 business days. For Express Shipping, which use delivery via DHL, Fedex, EMS, it could take around 3-7 working days to delivery to you after we have shipped out your order.
- How can I get tracking for my order?
Once we shipped your order, you will receive the tracking email. You can track your order via the tracking number online. If you haven't received your order tracking number, please kindly contact us for more information.
- Import tax included?
Due to the customs policy of different countries, we CANNOT guarantee if there is a tax for you. Our product price does not include VAT or import tax of your country. But we’ll try our best to declare a comparatively reasonable value for the product.
From our previous experience, the following countries/regions haven’t been charged for import tax including the U.S, Singapore, South Korea and other EU countries (except remote area) such as Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom
- Additional notice about shipping
This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:
-We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee(according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.
-We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.